Customers Rights and Responsibilities
Friday, 14 January 2011 16:22


Customers should:

  • exercise reasonable care in drawing cheques to prevent fraud,forgery, and not to mislead the bank.
  • immediately inform the bank whenever a forgery is discovered in the operation of the account.
  • have sufficient funds in the account or leeway in an overdraft limit to meet cheques drawn.
  • use cheque cards or cash cards only in accordance with their conditions of use.
  • demand repayment of a credit balance only in writing during business hours.
  • pay reasonable interest and commission to the bank.
  • allow the bank to use the deposits as the bank wishes.
  • keep proper and reasonable custody of cheque books and all withdrawal instruments.


Banks are required to:

  • honour customers cheques up to the credit balance or overdraft limit, provided they are in order and there is no stop order.
  • maintain strict secrecy about customer's affairs, whiles the account is operational or after it had been closed except:
  1. the disclosure is by an Act of Parliament or a Court Order,
  2. the disclosure is in the public interest,
  3. the disclosure is in the bank's interest,
  4. the disclosure is with the express or implied consent of the customer.
  • give reasonable notice to close an account in credit.
  • provide an accurate statement of account per agreed period or within a reasonable time.
  • receive money and cheques for collection and credit customer's account
  • advise a customer immediately it suspects some forgery or fraudulent deals in the operations of the account.
  • exercise due care and diligence in the operation of a customer account.
  • give customer complete information on each product provided.